A desk pad either fits the space between your keyboard and your monitor or it does not, and that is obvious the moment you unroll it. You have 10 days from delivery to return an unused item to Solaro Parlor, and a faster 48-hour route if it arrived faulty.

Your window to change your mind

Start a return within 10 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.

Eligible returns

Unused pads and stationery sets with the shrink-wrap or belly band intact, flat and uncreased, with the invoice. A dated pad that has been written on cannot be resold.

Exclusions

  • Pads and planners that have been written on or had sheets torn off.
  • Opened stationery and envelope sets.
  • Clearance stock, gift cards and previous-year dated stock bought at a discount.

None of these exceptions apply where the item arrived damaged or defective.

Damaged, defective, wrong or missing on arrival

Record an unboxing video as you open the parcel and email that video within 48 hours of delivery if a pad arrives creased or dog-eared, sheets are glued shut at the head, envelopes are torn, we sent the wrong item, or something is missing. That clip is the only evidence we need: free replacement or a full refund, and no return postage from you.

Getting it moving

Email [email protected] with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.

Who covers the journey back

If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.

The refund itself

Once the item is back with us and checked, approved refunds are processed within 6 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details. You get an email as the refund leaves us.

Swapping instead of refunding

Wrong size or wrong date range? Say so in the same email while the wrap is intact and we will exchange rather than refund, subject to stock, settling any price difference.

Before dispatch

If the order has not left Pune yet you want the Cancellation Policy instead — it is free, and the money is back with you in 5 to 7 business days.