What buyers ask about our desk pads and writing sets — sizes, date ranges, paper weight, delivery and returns. If your question is not here, write to [email protected] and a person will answer it.
What do you sell?
Desk-surface paper: monthly desk pad calendars in 12-, 18- and 19-month runs and undated versions, wall and desk calendar combinations, lined writing paper sets with matching envelopes, and composition notebooks. We are online-only — there is no shop to visit.
How big is a desk pad, and will it fit my desk?
Our large pads run roughly 17×22 inch, which sits comfortably under a keyboard and monitor on a standard 120 cm desk. The compact ones are around 11×17 inch for shared or corner desks. Measure the clear span in front of you before ordering — a pad that has to be folded to fit is a pad you have already ruined.
Dated or undated?
Dated pads are cheaper per month and save you writing the grid, but they lock you to a start month and are dead stock afterwards. Undated pads let you begin in any month and skip the weeks you are away. If you are buying in the middle of a year, undated is almost always the better value.
Will highlighters and gel pens bleed through?
Gel pens, ballpoints and fineliners are fine on everything we stock. Chisel-tip highlighters and wet fountain pens will ghost on the lighter pads — that is paper weight, not a fault, and tearing off the used sheet hides it anyway. Ask us before ordering if you write with wet ink and we will check the stock.
How do the pads and stationery arrive?
Flat, in a rigid mailer with a stiffener board, never folded. If one reaches you creased, that is transit damage: send the unboxing video and we replace it rather than arguing about it.
What does delivery cost and how long does it take?
Shipping is free on orders of ₹999 and above. Below that a flat ₹49 is added at checkout — one fee for the whole order. Orders placed before 3:00 PM IST on a working day start packing the same day; we hand parcels to Delhivery / XpressBees within 1 business day, transit is usually 2–7 business days, so most orders land within 3–8 business days of confirmation.
How can I pay?
Two ways: UPI (prepaid) or Cash on Delivery. Nothing else. We do not accept credit cards, debit cards, net banking, PayPal or third-party wallets, so no such option appears at checkout. COD is available on most serviceable PIN codes at no extra charge.
Can I return something I changed my mind about?
Yes — you have 10 days from delivery, provided it is unused and in its original packaging with the invoice. Pads that have been written on or had sheets removed cannot come back. Approved refunds are processed within 6 business days.
What if it arrives damaged or faulty?
Record an unboxing video as you open the parcel and send it within 48 hours of delivery. That clip covers damaged, defective, wrong or missing items and we arrange a free replacement or a full refund straight away, with no return shipping cost to you. This is a damaged-or-defective-on-arrival guarantee from us as the seller — it is not a six-month product warranty, and we make no manufacturer warranty claim on your behalf.
How do I track my order?
A tracking link arrives by email and SMS as soon as the parcel ships. If it has not moved in 48 hours, send us the order number and we will chase the courier ourselves.
Where are you and when can I reach you?
Solaro Parlor ships from Pune, Maharashtra. Support is by email, Monday and Wednesday to Sunday, 10:00 AM – 10:00 PM IST. Closed on Tuesdays. Messages arriving outside those hours are answered on the next working day.